Frequently Asked Questions about Ole Miss Online
1. Who do I call?
2. What is the difference between
Ole Miss Online & Independent Study courses?
3. Is an Ole Miss Online Course
just like the classroom course?
4. What is involved in taking an
Ole Miss Online course?
5. I don't have an Ole Miss e-mail
- what do I do?
6. Do you have questions about your
olemiss e-mail account?
7. What kind of computer do I need?
8. Can I use AOL's browser to access
my online class?
9. Why am I having difficulty
seeing certain parts of my lessons?
10. Why does ANGEL tell
me my session has expired and I need to reauthenticate
when I try to login?
11. How will I take tests?
12. What about financial aid?
13. Do I have an orientation
for the course?
14. Do I have to be online at a certain
time?
15. I am concerned whether I will do
well in an Ole Miss Online?
16. What is your withdrawal policy?
17. I signed up for the course, now what
do I do?
18. Where do I get my books?
19. May I talk to the instructor
personally?
20. What is ANGEL?
21. Will I receive technical
support with this online course?
- Who do I call?
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- What is the difference
between Ole Miss Online & Independent Study courses?
- Ole Miss Online is a semester based course. These
courses begin and end the same time as on-campus
classes and operate on a scheduled syllabus.
- Independent Study courses are correspondence courses.
These courses are self-paced and with a year to
complete a course.
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- Is an Ole Miss
Online Course just like a classroom course?
- YES, it will cover the same material and be
taught by an instructor approved by the Chair
of the Department
- But an Ole Miss Online course frees you from
having to come to a physical location on campus.
- Instead, you access the course via a web site
on the Internet.
- You work through assignments that are posted
at the web site to accomplish the requirements
for the course.
- But don't be fooled into thinking you do not
have to go to your online class every week - You
need to spend as much time on your online class
as you do for a traditional classroom course.
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- What is involved
in taking an Ole Miss Online course?
- After you have registered, you will be given
a web site address that allows you access to the
course.
- Of course, you must have access to a computer
that is connected to an Internet Service Provider.
- Ole Miss Students will be enrolled in the course
using their olemiss e-mail account, and all information
about the course will be sent to the student's olemiss
e-mail account.
But don't forget - you CAN forward your olemiss
email account to any email in the world! Just go
to https://secure.olemiss.edu/services/forward_index.html,
sign in to WebID and follow the instructions.
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- I don't have an Ole
Miss e-mail - what do I do?
- Contact the IT Helpdesk at
915-5222 or email helpdesk@olemiss.edu
- You will have to provide a photo id and University
ID# (not your social security number)
What if you can't make it to an University of Mississippi
campus to provide a photo id and a University ID#
- Fax
the password change request form to the IT Helpdesk
NOTE - For off-campus students: You can also contact
- Tupelo - contact Teresa
Vails at Tupelo campus
- Southaven - contact Lynn
Reece at Southaven/DeSoto campus
- University of Mississippi students will be
enrolled OMO courses using their Ole Miss email
account, and all information about the course
will be sent to the student's olemiss email account.
- But don't forget - you CAN forward your olemiss
email account to any email in the world! Just
go to https://secure.olemiss.edu/services/forward_index.html,
sign in to WebID and follow the instructions.
OR once you log in to ANGEL you can use the internal
email system OR you can change your external email
in ANGEL to any email account.
For information and helpful hints about your Ole
Miss e-mail account go to http://www.olemiss.edu/email/.
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- Do you have questions
about your olemiss e-mail account?
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- What kind of computer
do I need?
- System Requirements:
*
An IBM-compatible PC (preferred) with a Pentium
Processor (at least 700 MHz) and Windows 2000
or XP
OR a Macintosh with Mac OS 9 or above
*
128 MB of RAM
*
500 MB of free hard disk space
*
At least a 56.6Kbps modem. We highly recommend
a DSL, T1, or cable modem connection
*
An Internet connection through an Internet service
provider (ISP)
*
Computer speakers
- Software Requirements:
*
Either Internet Explorer 6.0, Mozilla Firefox
1.0, or Netscape 7.2, or later versions. Other
browsers are not supported by the ANGEL system.
*
Virus protection (Norton Antivirus or McAfee Antivirus
for example)
*
Either Microsoft Word, Corel Wordperfect, or OpenOffice
*
Adobe
Acrobat Reader
*
Also: Please keep your operating systems updated.
(Windows
Update for Windows or Software
Update for Mac OS)
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- Can I use AOL's browser
to access my online class?
- Unfortunately, NO. You can not use the built-in
AOL browser; however, you can still connect to
your class by following these instructions.
- Log in to AOL as you normally would.
- Minimize the AOL window. (This step keeps your
AOL session valid, especially important when taking
a quiz.)
- Start a new browser session using either Internet
Explorer or Netscape Navigator separate from AOL.
Connect to your online class in whichever new
browser you have started.
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- Why am I having
difficulty seeing certain parts of my lessons?
- It's important to be sure that your web browser
(Internet Explorer, etc) is configured properly.
Be sure that javascript is enabled, cookies are
accepted, and that you are not blocking pop-ups.
For instructions on making these adjustments,
consult your software's help features. If you
have any additional toolbars installed (Yahoo,
MSN, or Google toolbar) you may need to turn off
their pop-up blocking functions as well.
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- Why does
ANGEL tell me my session has expired and I need to
reauthenticate when I try to login?
- This Internet Explorer problem can usually be
solved by adding http://angel.olemiss.edu to your
browser's "trusted sites" list, which
is located on the privacy tab of Internet Options.
For more information on this, please consult the
Help feature of Internet Explorer.
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- How will I take tests?
- You will probably be required to take your
tests in a proctored environment.
- That might mean coming to one of The University
of Mississippi campuses, or you can make arrangements
with our office to have an approved proctor administer
your exam. If you are off campus, you may want
to take your exam off campus, for which you will
need to fill out an application.
- You will receive further instructions once
your course begins.
- For more information about Testing go to the
Testing Information
Page
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- What about
financial aid?
- First of all, you can receive financial aid
for distance learning courses.
- Always check with the Financial
Aid Department for details before registering.
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- Do I have an
orientation for the course?
- We offer a limited number of orientation session
on the Tupelo and Southaven
campuses. If you are interested please
contact online@olemiss.edu
for more information.
- We also have a number of online guides.
- Helpful Hints - http://angel.olemiss.edu/Help/Public/
- A Sample Online Class - go
to http://angel.olemiss.edu
and log on as username "guest" and password
"guest".
- This session allows you to become familiar with
the course interface, ANGEL, and the technology
involved.
- If you need more information about these sessions
contact, Ole Miss Online Tech Support at 662-915-7089
or by email at online@olemiss.edu.
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- Do I have to be online
at a certain time?
- Generally speaking the answer is no, but that
does not mean you can ignore your online class.
You will need to check it every 2 to 3 days.
- Some instructors may require a limited amount
of synchronous chat (everyone online at the
same time).
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- I am concerned whether
I will do well in an Ole Miss Online?
- If you are disciplined, organized, and can
motivate yourself to do the work that is required
of you, then you have a greater chance of being
successful.
- Check out the list of OMO
Course Survivals Skills
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- What is your withdrawal
policy?
- The policy for Ole Miss Online courses is the
as same as for traditional courses.
- If you procrastinate and don't keep up with
the materials, your instructor may suggest that
you need to withdraw from the course.
- Be sure to check The University of Mississippi's
Academic
calendar for important information about dates.
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- I signed up for the course,
now what do I do?
- Before classes start, you will receive an email
confirming your enrollment in the online course.
The e-mail will contain information about how
to get to your online course. You will not be
able to ‘go’ to your online class
until 2 days before classes officially start.
- Please note that this confirmation email will
be sent to your Ole Miss e-mail account. For more
information about Ole Miss e-mail go to http://www.olemiss.edu/email/
or contact the IT Helpdesk at 662-915-5222
- Go to a tutorial on entering your online course
- Angel
Guided Tour
- If pre-registered for an online class and have
not heard from the Ole Miss Online office by the
first day of class please e-mail OMO Tech Support
or call 662-915-7089.
*
University of Mississippi students will be enrolled
in the course using their Ole Miss email account,
and all information about the course will be sent
to the student's Ole Miss email account.
- If you enroll in an online course after the
first day of class, there is a lag of 24 hours
before you are added to the Online class. So
even though you have signed up for the class via
the web, you won’t be able to access it
until the next day.
- Look at a sample Ole Miss online course at http://angel.olemiss.edu
and log on as username "guest" and password
"guest".
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- Where do I get my
books?
- The texts for your Ole Miss Online courses
may be purchased from the Ole
Miss Bookstore (662-915-5893).
- From internet book providers (i.e.: Amazon.com,
Barnes
& Noble Online).
- Booneville, DeSoto and Tupelo students
only can contact Jo Stark (jstark@olemiss.edu)
or their off-campus centers to order their textbooks.
Off-campus students who use this service may have
the textbooks sent directly to their homes or
to the Booneville, DeSoto, or Tupelo centers.
They may also have the cost of the textbooks billed
to their Bursar account or to a personal credit
card.
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- May I talk/meet
with the instructor personally?
- YES, please email the instructor and if there
is no response within 72 hours call 877-915-7313.
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- What is ANGEL?
- ANGEL is the course delivery system which The
Department of Independent Study and Ole Miss Online
at The University of Mississippi use to post online
courses.
- Go to ANGEL
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- Will I receive
technical support with this online course?
- YES. Please contact the IT Helpdesk
at 662-915-5222, helpdesk@olemiss.edu
for questions about Ole Miss Email account
OR
- Ole Miss Online Tech Support
at 662-915-7089 online@olemiss.edu
regarding ANGEL, or software (ie: Word, WordPerfect),
etc.
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If you need assistance or have additional questions
please email us at online@olemiss.edu. |
